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FAQ - Vinyl Decals
We will email you a mockup of the decal with dimensions if it contains any personalization or changes from the standard design. Please contact us if you would like to make any changes but if we do not hear back from you within a day or two, we will send it as it was in the mockup. If the decal does not contain any personalization we do not usually send a mockup and will send the decal as it was displayed in the listing.
A removable adhesive is a lower-tack water based adhesive that is designed to remove cleanly. It is less likely to remove paint from the surface or leave sticky residue behind. Generally, vinyl with a removable adhesive can peel off the surface with minimal force. A common misconception is that the term “removable” means that the adhesive will stop working at some point. That is not true, the term is related to the tack and residue factor.
A permanent adhesive is a higher-tack solvent based adhesive (than removable) and more likely to leave
adhesive residue behind if the vinyl is ever removed. It is recommended to use heat when removing vinyl with a permanent adhesive. An alternative would be to use a hair dryer if you don’t own a heat gun.
No. Even though the vinyl removed easily, the vinyl itself will be damaged and you will not be able to move it to a different location.
This type of lettering sticks to almost any smooth or lightly textured surface like painted walls, glass, mirrors, and smooth metal and wood. It will not stick to rough or uneven surfaces like bare cinder block, brick, porous aluminum, or stucco surfaces. Our products have been tested on general flat, semi-gloss and gloss paint with success. The wall surface MUST be clean, or the dirt/grease will cause the lettering to peel from the surface. Because there are many types of surfaces for which the product can be applied, and all different types of paint and other surfaces, we make no guarantee the product will stick to your space.
Freshly painted walls should be allowed to cure for at least two weeks before you apply your wall decals. Paint needs to “cure”, or settle into your drywall, to complete the drying process. As it cures, it lets out gases. A few weeks dry time gives the paint time to fully cure, settle into your drywall, and let out all of those gases. If you apply the decal earlier than that, you likely will have a really hard time getting it to adhere. It might even fall off of your wall as the gasses in the paint behind the decal try to get out.
When walls have been prepared as recommended and properly maintained after application of the wall decal, most people have no wall damage when wall decals are removed. Please be aware that, as with any decorative medium, there is potential for wall damage.
We do our best to make sure that the decals are one piece but any decals over 24″ x 24″ may come in multiple pieces. If it is in multiple pieces there should be a slight overlap of approx. 1/8″ where they connect.
There is no additional charge for slight sizing adjustments of decals or Personalization of designs if it is a simple addition such as a name. If the design needs major customization then there will be a slight increase in the price of the decal.
Yes, for our removeable wall decals are we use Oracal 631 vinyl which is especially formulated for interior use and can be removed from walls with little to no residue. Using a credit card or heat from a hair dryer will make the removal process easier.
Although this is rare, in the event that your decal is damaged during installation it would not be eligible for a return, but we can offer you a replacement piece at a reduced cost. If it is only a small section we can work with you to possibly send out just the part. Please contact us to see what we can work out in the event that it is damaged.